Updated 12/27/22

At King Kamehameha Kona Beach Resort (“Hotel”), the privacy and confidentiality of user information is important, and we are committed to maintaining the privacy and security of your user information. We may update this Hotel privacy policy from time to time, so please check here frequently. Our Hotel will not disclose identifiable user information to any third party without consent.

Our Hotel is committed to safeguarding your privacy while visiting the Hotel website, namely, www.konabeachresort.com, (hereinafter all identified URLs are collectively referred to as the “Site”). Our goal is to provide you with an Internet experience that delivers the information, resources, and services that are most relevant to you. To achieve this goal, part of the operation of the site includes the gathering of certain types of information about site users.
Because we understand that your privacy is important, we wish to explain the types of information we gather and the way in which we use it. This Privacy Policy applies to the Site.

This Privacy Policy covers two types of information gathered at the Site, Personal Information and Aggregated Data. The term “Personal Information” refers to data you voluntarily provide in connection with use of the Site that identifies you and/or the company on whose behalf you are accessing and using the site. Personal Information includes data submitted in connection with our services, such as your name, e-mail address, phone number, company affiliation, physical address, and/or certain other Personal Information. The term “Aggregated Data” refers to general information regarding visitors and users of the site that relates to use of the website, including traffic patterns, number of visits to certain pages, visits from other web sites or to third-party web sites linked to the website, use of particular services and interest in services, information or features of the site, or other parties made available through or found at the Site.

COLLECTION OF PERSONAL INFORMATION & HOW DO WE USE IT

The Hotel processes Personal Information or other data about you when you interact with our Hotel, visit our Site, or use our Services. The information we may process depends upon your interaction with us. We take the utmost care to ensure that the Personal Information we obtain from you is not used in a way that you may be unaware of or not agreeable to. You may wish to submit an information request about our Hotel, participate in one of our promotions, make a reservation, or subscribe to our e-mail or postal mail lists. In response, we may ask for information such as your name, email, and postal address. In the event you opt to provide us with this information, we will only use it for the purpose specified by you at the bottom of the information gathering form.

INFORMATION COLLECTED ON THE SITE MAY BE USED TO:

• Register you as a Hotel member

• Contact you after you’ve submitted a website form

• Plan and purchase Hotel accommodations

• Enter your email in our promotions or sweepstakes

• Send marketing communications or surveys to you

• Respond to your questions or suggestions

• Improve the quality of your visit to our site

All forms will provide an opt-out button to allow you to choose not to participate in Hotel lists and future online marketing. In deciding whether or not to join such lists, please note that they are only used for Hotel purposes or in joint promotions with a Hotel partner. We do not sell, rent, or share any of your personal information with any other party including any third-party joint promoters, nor use it for unapproved commercial purposes. You may request to be removed from our marketing lists at any time. All emails distributed to our marketing lists will contain easy, online access to unsubscribe.

PERMISSION FOR USE

Hotel may collect and use Personal Information that you submit on the Site in any manner that is consistent with uses stated in this Privacy Policy or disclosed elsewhere at the Site at the point you submit such Personal Information.

At the time you submit Personal Information or make a request, the intended use of the information you submit will be apparent in the context in which you submit it and/or because the Site states the intended purpose. By submitting Personal Information at the Site, you are giving your consent and permission for any use that is consistent with uses stated in this Privacy Policy or disclosed elsewhere at the Site at the point you submit such Personal Information, and such consent will be presumed by the Hotel, unless you state otherwise at the time you submit the Personal Information. Please do not request any such communications on behalf of an individual or company if you are not authorized to make the request.

SECURE RESERVATIONS

If you decide to make an online reservation on the Site, you will be linked to a reservation interface and a third-party booking engine (“Booking Engine”). While it appears to be part of our site, the Booking Engine is provided by a third party and is governed by its privacy practices. We understand that security remains the primary concern of online consumers and have chosen our Booking Engine vendor carefully.

PROTECTING YOUR INFORMATION

We would like our Site visitors to feel confident about using the Site to plan and purchase their accommodations, so our Hotel is committed to protecting the information we collect. Our Hotel has implemented a security program to keep information that is stored in our systems protected from unauthorized access.
Our Site is hosted in a secure environment. The Site servers/systems are configured with data encryption, or scrambling, technologies, and industry-standard firewalls. When you enter personal information during the reservation process, or during a customer email sign-up, your data is protected by Secure Socket Layer (SSL) technology to ensure safe transmission.

PERSONAL INFORMATION RETENTION

The Hotel will retain your Personal Information for the period necessary to fulfill the purposes outlined in this Privacy Statement unless a longer retention period is required or permitted by law. We have enacted a data retention and deletion policy in order to ensure that Personal Information is only stored for as long as necessary for their purpose.

Our data retention and deletion policy takes account of the principle that Personal Information should be retained for limited periods even after the storage purpose has become obsolete, in order to preserve our legitimate interest in preventing unintentional deletions, in enabling the establishment, exercise, or defense of legal claims and in rendering the administration of retention and deletion periods practicable.

Unless detailed information on deletion periods has already been provided above, the following general deletion periods will apply in accordance with our data retention and deletion policy. Where data falls under several different deletion periods, the longest will apply:

We will retain customer data for the duration of the customer relationship. After the end of the customer relationship such data will continue to be retained for as long as these data are necessary for the maintenance of the customer account and for the administration of documents or data relating to the customer which falls into any of the categories identified herein below. Otherwise customer data will be deleted after expiry of 1 year.
For compliance with the statutory retention period for commercial letters and tax documents, we will retain correspondence, invoices, and other booking documentation for 7 years.
We will retain contract-related data and documents for 7 years after the end of the contractual relationship in view of the statutory limitation period for claims and statutory document retention obligations for booking receipts.

• The length of time we have an ongoing relationship with you and provide Hotel services to you

• Whether there is a legal obligation to which we are subject

• Whether retention is advisable considering our legal position

CHANGING AND ACCESSING YOUR PERSONAL INFORMATION

To the extent required by applicable law, you may be able to request that we inform you about the Personal Information we maintain about you, withdraw your consent for certain data processing activity, or request that we update, correct, delete, and/or stop processing your Personal Information.

Pacifica Hotels
ATTN: Data Protection
39 Argonaut
Aliso Viejo, CA 92656, USA

WITHDRAWING CONSENT TO USE

If, after permitting use of your Personal Information, you later decide that you no longer want the Hotel to include you on its mailing list or otherwise contact you or use your Personal Information in the manner disclosed in this Privacy Policy or at the Site, simply click on the “Unsubscribe” button at the bottom of our email communication to you or send an email to DataProtection@PacificaHotels.com with the words “E-Mail Removal Request” in the subject line.

USE OF AGGREGATED DATA

The Hotel is interested in improving the Site and may develop and offer new features and services. We monitor Aggregated Data regarding use of the Site for marketing purposes and to study, improve, and promote the use of the Site.

WHAT ARE COOKIES?

To enable features of the Site, the Hotel may assign one or more “cookies” to your Internet browser. We use cookies, among other things, to process the data mentioned in the preceding section.

CALIFORNIA CONSUMER PRIVACY STATEMENT

Effective date: January 1, 2020

This California Consumer Privacy Statement supplements Pacifica Hotels privacy policy and site security statement found here and applies solely to California consumers’ personal information we collect online and offline.

1. Notice of Collection and Use of Personal Information
We may collect the following categories of personal information about you for the purposes described in our Privacy Policy:

• Identifiers: Personally identifiable identifiers such as name, Social Security number, driver’s license number, passport number, billing address; telephone number and other forms of online identifier, internet protocol address, email address, account name, signature, bank account number, credit card number, debit card number and other similar identifiers.

• Commercial Information: Shopping preferences, purchases, order information which we obtained from transactions and through the use of cookies.

• Technical Identifiers and Online Activity: Unique personal identifiers (such as a device identifier); cookies, beacons, pixel tags, mobile ad identifiers and similar technology Internet and other electronic network activity information, including, but not limited to, browsing history, search history, and information regarding your interaction with websites, applications or advertisements.

• Geolocation Data: Data approximated to region via an IP address.

• Inferred or Derived Information: Inferences drawn from any of the information identified above to create a profile about you reflecting your preferences, characteristics, behavior, attitudes, intelligence, abilities, and aptitudes.

2. Business Purposes:
In addition, we may use these categories of personal information for certain business purposes specified in the California Consumer Privacy Act, CCPA, as described below:

• Performing services, maintaining accounts, providing customer service, processing transactions, verifying customer information, processing payments, providing advertising or marketing services, providing analytics services, or similar services;

• Auditing related to a current interaction with you and concurrent transactions, including, but not limited to, counting ad impressions to unique visitors, verifying positioning and quality of ad impressions, and auditing compliance;

• Detecting security incidents, protecting against malicious, deceptive, fraudulent, or illegal activity;

• Activities to verify or maintain the quality of service, the web site, a service or device that is owned, managed or controlled by us, and to improve, upgrade, or enhance the service.

3. Prior Collection, Use and Disclosure of Personal Information
We may have collected and used your personal information, as described above, during the 12-month period prior to the effective date of this California Consumer Privacy Statement.

a. Sources of Personal Information
We may have obtained personal information about you from various sources, as described below:

• Directly from you, such as when you create an account with us

• From your devices, such as when you visit our Sites

• Vendors who provide services on our behalf

• Joint marketing partners, our affiliates and online advertising services

• Social networks

b. Sharing of Personal Information
We may have shared your personal information with certain categories of third parties, as described below:

• Joint marketing partners, our affiliates, online advertising services and data analytics providers

• Vendors who provide services on our behalf

• Government entities

• Social networks

c. Sale of Personal Information
We do not sell your personal information in exchange for monetary compensation. We may allow certain third parties (such as online advertising services) to collect your personal information via automated technologies on our Sites in exchange for non-monetary consideration.

During the 12-month period prior to the effective date of this California Consumer Privacy Statement, we may have sold the following categories of personal information:

• Identifiers such as a name, postal address, unique personal identifier, telephone number and other forms of persistent identifiers

• Commercial information, including products or services purchased, obtained, or considered

• Internet and other electronic network activity information, including browsing history and interaction with websites, applications or advertisements

• Inferences drawn from information identified above to create a profile about you reflecting your preferences, characteristics, behavior, attitudes, intelligence, abilities, and aptitudes.

d. Disclosure of Personal Information for a Business Purpose
We may have disclosed to third parties for a business purpose the following categories of personal information:

• Identifiers

• Commercial Information

• Technical Identifiers and Online Activity

• Geolocation Data

• Inferred or Derived Information

4. California Consumer Privacy Rights
You have certain choices regarding your personal information, as described below.

• Access: You have the right to request, twice in a 12-month period, that we disclose to you the personal information we have collected, used, disclosed and sold about you during the past 12 months.

• Deletion: You have the right to request that we delete certain personal information we have collected from you.

• Opt-Out of Sale: You have the right to opt-out of the sale of your personal information.

How to Submit a Request. To submit an access or deletion request, click here or call us at (844) 834-9898. To opt-out of the sale of your personal information, click here.

Verifying Requests. To help protect your privacy and maintain security, we will take steps to verify your identity before granting you access to your personal information or complying with your request. If you have an online account with us, we may verify your identity by requiring you to sign in to your account.

Additional Information. If you choose to exercise any of your rights under the CCPA, you have the right to not receive discriminatory treatment by us. To the extent permitted by applicable law, we may charge a reasonable fee to comply with your request.

CCPA Consumer Request Metrics.
The number of requests to know that the business received, compiled with or in part, and denied.

The median or mean number of days within which the business substantively responded to requests to know, requests to delete, and requests to opt-out.